Steps Step Guide regarding:- How to File a Complaint Online against the bank Banking Ombudsman

Table of Contents

Introduction:

The Banking Ombudsman Scheme enables customers to resolve disputes with their banks in an informal and expeditious manner. The scheme provides a cost-free and easily accessible alternative to the traditional legal process for resolving banking complaints.

The Banking Ombudsman Scheme is a complaint resolution mechanism set up by the Reserve Bank of India (RBI) for customers who have complaints against banks, such as issues with savings accounts, loans, or other banking services. The scheme covers all scheduled commercial banks, regional rural banks, and select financial institutions.

The primary objective of the Banking Ombudsman Scheme is to provide a quick, economical, and fair resolution of customer complaints, without the need for court proceedings. The Banking Ombudsman has the authority to award compensation to customers who have suffered a loss due to the actions of the bank.

The scheme is designed to be simple and user-friendly, with a focus on resolving complaints in a timely and efficient manner. Customers can file a complaint with the Banking Ombudsman either in person, by mail, or online. The Banking Ombudsman will investigate the complaint and provide a written resolution within a specified time frame.

Grounds of complaints against the bank to the Banking Ombudsman

Non-observance of fair practices code: This includes issues related to the bank’s marketing practices, mis-spelling of products, and failure to provide accurate information to customers.
Non-payment or delayed payment of cheques, drafts, or bills: This includes issues related to cheques bouncing, delays in clearing cheques, and issues with demand drafts.
Non-adherence to the Reserve Bank of India’s guidelines: This includes issues related to the bank’s failure to comply with RBI guidelines, such as failure to provide annual statements or non-compliance with know your customer (KYC) norms.
Credit-related issues: This includes issues related to loan processing, disbursal, repayment, and issues with credit card transactions.
Unauthorized debits or credits to accounts: This includes issues related to unauthorized transactions, such as unauthorized debit of funds from an account, or unauthorized credit of funds to an account.
Non-resolution of complaints: This includes issues related to the bank’s failure to resolve customer complaints in a timely manner, or issues related to the bank’s customer service.
Other issues: This includes any other issues not covered by the above categories, such as issues with ATM transactions, issues with internet banking, and issues with mobile banking.

How to File a Complaint Online against the bank to Banking Ombudsman

How to file an online complaint

You can approach Banking Ombudsman if one of the following conditions is satisfied

You have not received any reply from your bank within 30 days (1 month) from the date of receipt of the complaint by the concerned bank OR
Bank Rejected your complaint OR
Bank has given a reply and you are not satisfied with the bank’s reply.

Procedure in brief to launch an online complaint with the banking ombudsman:-

Visit the official website of the Banking Ombudsman: You can find the details of the Banking Ombudsman for your region on the website of the Reserve Bank of India (RBI).
Find the complaint form: On the website, you will find a complaint form that you can fill in with your details and the complaint against the bank.
Fill in the details: Fill in the required details such as your name, address, contact information, and the details of the complaint against the bank.
Attach supporting documents: If you have any supporting documents related to your complaints, such as bank statements or correspondence with the bank, attach them to the complaint form.
Submit the complaint form: Once you have filled in the form and attached any relevant documents, submit the form online to the Banking Ombudsman.
Wait for a response: The Banking Ombudsman will review your complaint and get back to you with a response.

Detailed Procedure to launch an online complaint with the Banking Ombudsman

Visit the Website for Online Complaints

You will see the image explained below;-

Select the Option to File a Complaint

After selecting the File complaint Option you will be asked to Enter Captcha To Proceed Complaint against Bank.

Thereafter it will ask for your Mobile number and other details.
Fill up the form with the necessary details and Click “SAVE”
After successfully submission of your application, the user can upload supporting documents by clicking on the upload option. Supporting documents mean copies of complaints, bank replies, evidence, etc.

You will get acknowledgment of the complaint once the review is done by Ombudsman. Within 30 days of your complaint, Ombudsman will resolve the issue. They may contact you if any clarification requires. For more detail

Track your complaint Online against the bank

You can also track your complaint online.

Visit the Website to track Online Complaints
Select the Option to Track Your Complaint.

Read:- How to file FIR

FAQ (FREQUENTLY ASKED QUESTIONS)

Q. What is the Banking Ombudsman Scheme?

A: The Banking Ombudsman Scheme is a complaint resolution mechanism set up by the Reserve Bank of India (RBI) for customers who have complaints against banks. It provides a quick, economical, and fair resolution of customer complaints without the need for court proceedings.

Q.Who can file a complaint with the Banking Ombudsman?

A: Any individual, firm, or company that has a complaint against a bank can file a complaint with the Banking Ombudsman.

Q. What kind of complaints can be filed with the Banking Ombudsman?

A: Complaints related to issues with savings accounts, loans, and other banking services can be filed with the Banking Ombudsman.

Q. Can I file a complaint against a different financial institution with the Banking Ombudsman?

A: No, the Banking Ombudsman can only handle complaints related to banks. If your complaint is against a different financial institution, you should contact the relevant regulatory body for that institution.

Q. How do I file a complaint with the Banking Ombudsman?

A: You can file a complaint with the Banking Ombudsman either in person, by mail, or online.

Q. Is there a fee to file a complaint with the Banking Ombudsman?

A: No, there is no fee to file a complaint with the Banking Ombudsman.

Q. What information do I need to provide when filing a complaint with the Banking Ombudsman?

A: You will need to provide your name, address, contact information, and the details of the complaint against the bank. You may also need to attach supporting documents, such as bank statements or correspondence with the bank.

Q. How long does it take to resolve a complaint with the Banking Ombudsman?

A: The Banking Ombudsman will investigate the complaint and provide a written resolution within a specified time frame. The exact time frame will depend on the complexity of the complaint and the availability of information.

Q. Can I file a complaint online with the Banking Ombudsman?

A: Yes, you can file a complaint online with the Banking Ombudsman by filling in a complaint form on the RBI’s website.

Q. What happens after I file a complaint with the Banking Ombudsman?

A: The Banking Ombudsman will review your complaint and get back to you with a response. If necessary, the Banking Ombudsman may also take further steps to resolve the complaint.

Q. Can the Banking Ombudsman award compensation to customers?

A: Yes, the Banking Ombudsman has the authority to award compensation to customers who have suffered a loss due to the actions of the bank.

Q. Is the resolution provided by the Banking Ombudsman binding on the bank?

A: Yes, the resolution provided by the Banking Ombudsman is binding on the bank.

Q. Can I appeal the decision of the Banking Ombudsman?

A: No, the decision of the Banking Ombudsman is final and cannot be appealed. However, the writ can be filled in Hon’ble Supreme court and High Court.